DELIVERY & PROCESSING TIMES
when will i receive my order?
Boards & utensils in stock with ship within 2-4 business days. All vases and custom boards are made to order and will ship within 4-8 weeks, depending on our production schedule. You can expect to hear from us though within one business day to confirm your order and get the process going. Current wholesale lead time is 6-8 weeks.
I ACCIDENTALLY PURCHASED THE WRONG ITEM! WILL YOU EXCHANGE IT FOR ME?
We are happy to exchange your board or utensil for another in stock item, as long as it's returned in original condition. Email us at firstname.lastname@example.org with your purchase details and desired exchange. While we will exchange an item, we do not pay for return or new shipping costs. Once we receive your package, we will ship out your new item(s) via UPS ground unless otherwise specified. We will wait for your shipping payment before we mail your exchange order. Unfortunately, we do not offer exchanges on custom boards.
do you gift wrap?
Absolutely! If purchasing items as gifts, please specify which item(s) you'd like gift wrapped, and if you would like any hand written message included in the package. Be sure to double check the recipient's name and address!
I JUST submitted a CUSTOM request. WHAT HAPPENS NEXT?
Sweet. We're so excited to work with you! Expect to hear from us within one business day at the email address you've provided. We will send along some questions to get the process started, and look forward to fulfilling your vision.
WHAT IS YOUR RETURN POLICY?
If you are dissatisfied with your purchase, unopened items in their original condition may be returned to us free of charge within two weeks of purchase (shipping not included). Simply send us an email at email@example.com notifying us of your return request, and we will be on the lookout for your package. Once we receive your item, assuming there is no damage, you can expect a refund to your original payment method within 5 business days. Though unlikely, we will not be able to issue a refund for any items that arrive damaged. Unfortunately, we do not offer returns or refunds for custom orders.
BOARD STORAGE & CARE
WHAT CAN I USE MY BOARD FOR?
You can use your board as a serving or cutting board! If you aren't that interested in board maintenance however, we would recommend keeping it as a serving tray. If you're a practiced or aspiring cook, you can use your board to cut fruits, veggies, bread, cheese and meat. Please note that if you intend to cut meat (especially poultry & fish), it is highly recommended that you follow our instructions for "healthy wood" first.
FOR HEALTHY WOOD
Apply an even coat of food-safe mineral oil to all surfaces of your cutting board using a cloth or disposable towel once a month, or as needed. Allow the oil to fully penetrate the wood's fibers for an hour or two, then buff off any excess oil. For additional protection, and definitely if you will be cutting meat and other oily / wet foods, apply an even coat of thinned beeswax in addition (such as Boos Block Board Cream). This helps protect over time against food particles & liquids from seeping into the wood fibers.
With use your board will lose its initial "softness," which is easily restored by giving it a quick scuff with 320 grit sandpaper. Be sure to sand along the direction of the grain. With a clean cloth, wipe off the dust before applying an even coat of your favorite food-safe oil.
HOW CAN I CLEAN MY BOARD?
If using only as a serving board, wipe down with a dry or lightly damp cloth and immediately pat dry.
If using as a cutting board, first wipe off any excess food particles from the board's surface. If needed, sanitize your cutting board by wiping down all surfaces with mild dish soap and warm water. If stains have developed, sprinkle baking soda over any stained area, and rub with a cloth or sponge dipped in hot water. Dry thoroughly.
Do not allow liquids of any kind to stand on your board for long periods of time. This will soak into the wood, causing the wood to expand soften. It may affect the strength of the glued joints. Never ever soak your board or put into a dishwasher.
WHERE SHOULD I KEEP MY BOARD?
To best maintain wood health, store in a moderate climate away from heating devices or direct sun rays. It is best to allow even airflow on both sides of your board; standing upright on a counter or hanging from the built-in hole is a great way to store and display your board!
DO YOU ACCEPT WHOLESALE ORDERS?
Yes we do! Please email us at firstname.lastname@example.org with your company name, contact info, and which types of products you're interested in selling. We will email you back with our linesheet and ordering information.
Will my board look just like the picture?
Nope, it won't! That's the beauty of working with a natural material. While your board will be made with the material listed in its product page (i.e. walnut or beech), each cut of lumber is unique, and has a distinct hue and grain pattern. We make a point to choose the most beautiful slices of wood, and combine them to make "flow" for you.